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Cleveland Dam Safety Enhancements Program Questionnaire


Thank you for taking the time to share your feedback on public warning system enhancements in Capilano River Regional Park and along the Capilano River. Metro Vancouver will consider public feedback along with our ongoing work with dam safety experts to develop additional proposed long-term enhancements. Once this work is complete, we will provide additional opportunities to share your input in Phase 2, which is tentatively scheduled to take place in early 2022.

Before you begin the questionnaire...

This questionnaire must be completed in one sitting and should take 10-15 minutes to complete. Please ensure you have enough time to complete the entire questionnaire at once.

To protect your privacy, any information that you enter into the questionnaire will be deleted if you close your browser before submitting your final responses.

Please provide your feedback by July 30, 2021.

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Please answer all required questions below.

Is this your first time completing the questionnaire? *

For which topics would you like to provide additional feedback? *

Do you live within any of these areas near Capilano River Regional Park, if so, which area? *

click to enlarge

Do you work in any of these areas? *

Park and River User Experience

The Capilano River flows through Capilano River Regional Park, which is operated by Metro Vancouver, on its way to Burrard Inlet. It is important for us to understand where people access the river so that we can enhance safety within the park and near the river and identify opportunities to work with other organizations that manage areas along the river, and with everyone who uses the river.

To learn more about how people use and experience the park and the Capilano River, we want to hear what about the park and the river is important to you, how you experience the area and how often you visit the park. We also want to know about your personal safety awareness downstream of the Cleveland Dam to help us better communicate to the public how everyone can keep safe

How often do you visit Capilano River Regional Park or the Capilano River? *

For what purpose do you typically visit Capilano River Regional Park or the Capilano River?

If other, please specify:

* Note: swimming and/or floating in Capilano River is not permitted; however, it is important for us to learn where this activity may be happening so that we can ensure people are aware of risks to their safety

Where do you typically access/exit the park or river? Please place up to 4 digital pins by double clicking on the map to indicate where you most frequently access. You can double click a pin to remove it.

Public Safety Signs

Public safety and information signs are part of any public warning system because they provide reminders and notification to people who may be new to an area or unaware of activities in an area they are entering. We want to hear from you on whether the new signs that have been installed are clear, understandable, and visible in areas where people would want to be reminded of the river being downstream of a dam.

In your opinion, is the content in the new signs throughout Capilano River Regional Park and along the Capilano River clear and understandable? See examples below. Click to enlarge. *

Do you have any suggestions to improve the signs?

Do you have suggested locations along the Capilano River that could have improved public safety signs? Please place up to 4 digital pins by double clicking on the map to indicate where you most frequently access. You can double click a pin to remove it.

Do you have other suggestions to discourage people from entering areas identified as dangerous?

Public Alarm System

Alarms with sirens and strobe lights are being installed at up to six locations along Capilano River. They will be used in the event of a dam-related emergency. The six locations were chosen based on technical reviews, industry best practice, park visitor volumes, and access to electrical connections.

In the event of a sudden and rapid release of water level from the reservoir caused by a dam-related emergency, the sirens and lights will be triggered.

Please answer the following questions about your experience with the public alarm system:

If you were in the park or at the river, what would you do if you heard the siren / see the strobe lights?

Have you seen any of the installed alarms? See example below. Click to enlarge.

Where did you see them?

If other, please specify:

Have you heard the public-facing alarms or public address system?

Where did you hear it?

If you heard it while driving in the area, where?

If other, please specify:

The system will be tested monthly, at the same day and hour each month. During the monthly tests, a spoken confirmation will be heard, followed by the alarm sounding for approximately five minutes. During testing, the spoken instructions will be: “This is a TEST. This is a TEST of the Cleveland Dam emergency warning system. This is ONLY a TEST. To respond to an actual emergency, you should evacuate the Capilano River and Canyon immediately. This is ONLY a TEST. NO ACTION is required.”

Hear an example of the test alarm message

After hearing the wording of the public alarm message that will be used during testing, in your opinion is the content clear? *

Metro Vancouver is scheduling the monthly testing so that it happens at regular and expected intervals. We are aware of some similar alarms or sounds throughout the Burrard Inlet (e.g., the Vancouver Heritage Horns at noon, the 9 O’Clock Gun, the Chemtrade alarms). Are you aware of other regularly occurring public alarms that may be important for us to know about and coordinate with as we finalize our regular testing time?

Does the presence of the public alarms make you feel safer about being along the river? *

Do you have any other feedback about the public alarm sirens and/or lights?

SMS Text Messaging

Metro Vancouver has implemented an opt-in notification system that sends text or email to notify subscribers when the warning system is being tested or when there is an alert from the Cleveland Dam public warning system. Before today, did you know about the SMS text system? *

Have you subscribed? *

If not, why not?

Now that you know it exists, would you consider subscribing if you haven’t already?

How useful do you think this tool would be in communicating the public alerts related to the Cleveland Dam? *

How likely are you to encourage others to subscribe? *

Do you have any suggestions for improvements to the SMS/text notification system?

Metro Vancouver shares information about river levels on our webpage. Have you ever used this information?

Did you find it useful?

If Metro Vancouver may consider expanding the SMS system to include notice of high river levels (such as during the rainy season), or rapid changes in flow. Would this be of interest to you?

Ongoing Communication and Education

Over the course of a year, approximately 90% of the water flowing into the Capilano Reservoir spills over the Cleveland Dam spillway gate and down the river as runoff from rainfall and snowmelt.

Because the Capilano River downstream of the Cleveland Dam is in a relatively urban environment, we want to better understand how well people know the river and gather recommendations that will help us to develop meaningful education and communication programs for the future.

Prior to today, were you aware that most of the water flowing into the reservoir spills naturally over the Cleveland Dam spillway gate? *

If you were aware of this, where did you learn about it?

Prior to the events of October 1, 2020, how aware were you of how the river levels can be influenced by activity at the dam? *

Prior to today, how aware were you of the natural river fluctuations along Capilano River below the Cleveland Dam? *

Where did you learn about the river’s typical behaviours?

If other, please specify:

Looking Ahead to Phase 2 Engagement

As we continue to design and implement a long-term public warning system, Metro Vancouver would also like to learn how you’d like to be engaged in Phase 2, the long-term public warning system enhancements.

This is the first of two phases of engagement. Which of the following media would be most likely to reach you to notify you when that engagement begins?

Which newspaper?

If other, please specify:

Do you have other suggestions for enhancing public safety within Capilano River Regional Park or along the Capilano River?

About You

Where do you live? *

What is your gender?

If other, please specify:

Which of the following ranges includes your age?